Exchange Policy

All merchandise must be returned unworn, unwashed, unaltered and with original tags attached. Any merchandise returned with makeup, deodorant, perfume, pet hair, smoke, or similar product stains and/or odors will not be accepted, returned to sender, and subject to a shipping charge. Shoes must be returned in their original box with additional packaging. Shoes returned with tape and/or mailing labels affixed on original box will not be accepted, will be returned to sender, and subject to a shipping charge. Shoes without original box will not be accepted, will be returned to sender, and subject to a shipping charge.

For purchases made in-store or online when Free Local Pickup is selected: Return or exchange items must be received by our warehouse within 7 days from the date of purchase.

For purchases made online with paid shipping: Return or exchange items must be received by our warehouse within 14 days from the date of purchase.

Original receipt must be presented at the time of return or exchange.

Any item purchased at a discounted price is a FINAL SALE and is not eligible for a return or exchange.

All jewelry and undergarment sales are final.

All COVID19 items or supplies are final sale. No exceptions  

We reserve the right to refuse an exchange item if they have any signs of wear, alteration, misuse or damage.

 

Shipping

You will be responsible for paying your own shipping costs for returning an item.  Shipping costs are non-refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us at (601) 731-0342 or shop@southerngracems.com